We’re partnering with a beloved and contemporary New Zealand fashion brand to find a
visionary Head of Retail. This is an exciting opportunity for an experienced retail leader who
thrives in creative environments, loves developing people, and is ready to shape a high-
performing national retail network.
Your responsibilities will include:
Lead and inspire Store Managers and the wider retail team across NZ
Create a consistent, joyful, and elevated in-store experience for every customer
Drive sales performance, KPIs, rostering, and expense budgets to meet commercial targets
Champion training, capability building and internal progression pathways
Oversee recruitment, succession planning and diversity initiatives
Ensure strong alignment between retail teams and head office functions
Provide clear, proactive reporting and insights to support business-wide decision making
Confidently manage change processes, including restructures where required
What you will bring to the role:
Significant experience leading multi-site retail teams, ideally within fashion (essential)
A naturally inspiring leadership style — calm, confident, and people-focused
Strong commercial acumen with the ability to build targets, analyse data, and drive results
Experience managing recruitment, development conversations, and performance processes
Exceptional communication skills, with the ability to connect retail and head office teams
A passion for customer experience and the creativity to elevate it consistently across all stores
High emotional intelligence and the ability to guide teams through both growth and change
Strong organisational capability and comfort navigating multiple systems and tools
A collaborative, energetic, and forward-thinking mindset
You’ll step into a role with influence, visibility, and the opportunity to shape the next era of a NZ
fashion brand with a strong national footprint. You’ll work with an engaged team, a supportive
executive group, and have the scope to make a meaningful impact across people, culture,
performance, and experience.
Apply now to take the next step in your retail leadership journey, or reach out to Rachel Smart
rachel@frameconsulting.co.nz for a confidential conversation.
Image source: Pinterest
We’re partnering with a beloved and contemporary New Zealand fashion brand to find a
visionary Head of Retail. This is an exciting opportunity for an experienced retail leader who
thrives in creative environments, loves developing people, and is ready to shape a high-
performing national retail network.
Your responsibilities will include:
Lead and inspire Store Managers and the wider retail team across NZ
Create a consistent, joyful, and elevated in-store experience for every customer
Drive sales performance, KPIs, rostering, and expense budgets to meet commercial targets
Champion training, capability building and internal progression pathways
Oversee recruitment, succession planning and diversity initiatives
Ensure strong alignment between retail teams and head office functions
Provide clear, proactive reporting and insights to support business-wide decision making
Confidently manage change processes, including restructures where required
What you will bring to the role:
Significant experience leading multi-site retail teams, ideally within fashion (essential)
A naturally inspiring leadership style — calm, confident, and people-focused
Strong commercial acumen with the ability to build targets, analyse data, and drive results
Experience managing recruitment, development conversations, and performance processes
Exceptional communication skills, with the ability to connect retail and head office teams
A passion for customer experience and the creativity to elevate it consistently across all stores
High emotional intelligence and the ability to guide teams through both growth and change
Strong organisational capability and comfort navigating multiple systems and tools
A collaborative, energetic, and forward-thinking mindset
You’ll step into a role with influence, visibility, and the opportunity to shape the next era of a NZ
fashion brand with a strong national footprint. You’ll work with an engaged team, a supportive
executive group, and have the scope to make a meaningful impact across people, culture,
performance, and experience.
Apply now to take the next step in your retail leadership journey, or reach out to Rachel Smart
rachel@frameconsulting.co.nz for a confidential conversation.
Image source: Pinterest
