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Lead ops for a well-loved New Zealand fashion brand
Tools of the trade, parking + great staff discounts
People-first culture with an above market salary
This is a well-established New Zealand fashion retailer with a tight-knit team of around 11 people and a warehouse operation that sits right beneath head office. They have a genuine, inclusive culture, think team BBQs, milestone recognition for long-serving staff, and a real investment in their people's wellbeing. This is a business that looks after its own and has built something worth being part of.
They are looking for a level-headed, operationally sharp Warehouse Operations Manager to take ownership of the day-to-day warehouse and fulfilment operation. With around 5,000 SKUs across the range and warehouse stock fluctuating with the season, this is a role that requires someone who can prioritise well, make the right calls, and stay calm when everything needs to happen at once. You will be reporting into the Chief Information and Operations Officer and working across multiple departments to keep things moving efficiently and accurately every single day.
What You Will Be Doing
Leading day-to-day warehouse operations across inbound, outbound, transfers, returns, and inventory management
Owning warehouse KPIs including dispatch performance, order accuracy, inventory accuracy, and fulfilment service levels
Managing, coaching, and developing the warehouse team including a varied and predominantly female workforce
Overseeing stocktakes, cycle counts, and inventory reconciliation to maintain strong stock integrity
Identifying inefficiencies and implementing improvements to workflows and processes
Coordinating with freight and logistics partners to ensure reliable service
Supporting operational readiness during store openings, promotions, and peak trade periods
Leading health, safety, and compliance across the warehouse environment
What You Will Bring
Minimum 3 to 5 years of experience in warehouse or fulfilment operations leadership
Strong inventory management skills and a solid understanding of fulfilment workflows and logistics
Experience with warehouse management systems — Cin7 experience is a bonus but not essential
The ability to manage multiple departments and competing priorities without losing your head
A calm, solutions-focused approach and the confidence to make the right call when not everything can get done in a day
Strong people leadership skills and experience managing a varied team
We are open to experience from broader industries, not just fashion or retail
Why This Role
Tools of the trade and a laptop provided
On-site parking
Generous staff discounts — including the ability to appoint a female in your life to access the discount too
EAP programme and access to counselling support
Milestone recognition for long-serving team members
A genuinely inclusive team culture with regular events and a team that looks out for each other
If this sounds like the kind of role and team you have been looking for, we would love to hear from you. Please send your CV to Bindy Williams-Lough at bindy@frameconsulting.co.nz.
*Due to the high volume of applications, only candidates with the relevant experience will be contacted.
Lead ops for a well-loved New Zealand fashion brand
Tools of the trade, parking + great staff discounts
People-first culture with an above market salary
This is a well-established New Zealand fashion retailer with a tight-knit team of around 11 people and a warehouse operation that sits right beneath head office. They have a genuine, inclusive culture, think team BBQs, milestone recognition for long-serving staff, and a real investment in their people's wellbeing. This is a business that looks after its own and has built something worth being part of.
They are looking for a level-headed, operationally sharp Warehouse Operations Manager to take ownership of the day-to-day warehouse and fulfilment operation. With around 5,000 SKUs across the range and warehouse stock fluctuating with the season, this is a role that requires someone who can prioritise well, make the right calls, and stay calm when everything needs to happen at once. You will be reporting into the Chief Information and Operations Officer and working across multiple departments to keep things moving efficiently and accurately every single day.
What You Will Be Doing
Leading day-to-day warehouse operations across inbound, outbound, transfers, returns, and inventory management
Owning warehouse KPIs including dispatch performance, order accuracy, inventory accuracy, and fulfilment service levels
Managing, coaching, and developing the warehouse team including a varied and predominantly female workforce
Overseeing stocktakes, cycle counts, and inventory reconciliation to maintain strong stock integrity
Identifying inefficiencies and implementing improvements to workflows and processes
Coordinating with freight and logistics partners to ensure reliable service
Supporting operational readiness during store openings, promotions, and peak trade periods
Leading health, safety, and compliance across the warehouse environment
What You Will Bring
Minimum 3 to 5 years of experience in warehouse or fulfilment operations leadership
Strong inventory management skills and a solid understanding of fulfilment workflows and logistics
Experience with warehouse management systems — Cin7 experience is a bonus but not essential
The ability to manage multiple departments and competing priorities without losing your head
A calm, solutions-focused approach and the confidence to make the right call when not everything can get done in a day
Strong people leadership skills and experience managing a varied team
We are open to experience from broader industries, not just fashion or retail
Why This Role
Tools of the trade and a laptop provided
On-site parking
Generous staff discounts — including the ability to appoint a female in your life to access the discount too
EAP programme and access to counselling support
Milestone recognition for long-serving team members
A genuinely inclusive team culture with regular events and a team that looks out for each other
If this sounds like the kind of role and team you have been looking for, we would love to hear from you. Please send your CV to Bindy Williams-Lough at bindy@frameconsulting.co.nz.
*Due to the high volume of applications, only candidates with the relevant experience will be contacted.
