Store Manager – Boutique Lifestyle & Homeware Brand

• A creative, design-led retail brand with a loyal customer base

• Full-time role based in the heart of Ponsonby

• Store management, eCommerce & visual merchandising
  

We’re on the lookout for an experienced Store Manager to lead a close-knit retail team for a beautiful boutique home and lifestyle brand. Based in Ponsonby, this is a key leadership role for someone who enjoys variety, autonomy and a genuine connection with customers and product.

This is a hands-on role where you'll be responsible for the day-to-day store operations, customer experience, visual merchandising, online fulfilment, and supporting seasonal buying and marketing initiatives. You’ll work closely with the Director and wider team to ensure everything is running smoothly and sales targets are being met.

What you'll be doing:

• Overseeing the in-store team including training, rostering, and managing performance

• Ensuring the store environment is always clean, welcoming, and visually merchandised to reflect seasonal promotions

• Managing inventory levels, processing incoming stock, and coordinating stocktakes

• Supporting online sales through fulfilment, order management, and customer communication

• Providing thoughtful customer service in-store, over email and social platforms

• Supporting with marketing and seasonal campaigns, making sure messaging and product releases are aligned

• Assisting with seasonal stock ordering and product uploads via Shopify

• Helping identify product gaps or customer requests and feeding this back to the Director
  
  

What we’re looking for:

• Experience managing a boutique or lifestyle retail store

• Confident team leader who enjoys supporting and growing others

• Proficient with Shopify (or similar) and familiar with systems like Stocky

• Strong attention to detail and ability to juggle a variety of responsibilities

• A warm, thoughtful communicator with a customer-first approach

• Passion for interiors, design or lifestyle retail
  
  

What’s in it for you:

• Opportunity to work for a design-led business with a loyal following

• Close-knit team culture with lots of variety in the role

• Generous product discounts and a beautiful environment to work in

• The chance to grow with a supportive, values-driven business
  
  

If you’re a retail all-rounder who thrives in a creative, customer-focused space, we’d love to chat! Reach out to Bindy Williams-Lough at bindy@frameconsulting.co.nz to apply.