Customer Care Manager - Fashion and Homeware Brand
Lead a team delivering exceptional customer experiences
Work with a fast-growing New Zealand-owned brand
Above-market salary and generous staff discounts
We are looking for an experienced and confident Customer Care Manager to join the talented Head Office team of a growing New Zealand brand.This is an exciting opportunity for a leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.
Based in Auckland, this full-time role is perfect for someone ready to drive innovation, inspire their team, and refine systems to ensure seamless service.
Key responsibilities:
Manage all customer inquiries across email, phone, and social media, resolving issues with empathy and efficiency.
Oversee online order fulfilment, ensuring timely and accurate processing.
Streamline and optimise integrations with platforms like Shopify, Gorgias, Lightspeed, and Starshipit.
Foster a positive, collaborative, and high-performing team culture.
Utilise data-driven insights to identify trends and elevate customer satisfaction.
Continuously improve systems and processes, with a focus on innovation and AI integration.
Support our retail stores and ensure alignment between online and in-store experiences.
What we’re looking for:
2+ years of experience in customer service management or a related field.
Proven ability to lead and motivate teams in a high-energy environment.
Strong analytical and problem-solving skills to improve systems and processes.
Expertise in e-commerce platforms and integrations, particularly Shopify and Lightspeed.
Excellent communication skills, both written and verbal.
A customer-first mindset with a track record of enhancing customer experiences.
What’s on offer:
Work with a New Zealand family-owned business known for its quality products and exceptional service.
Above-market salary and generous staff discounts.
A friendly, supportive, and fun team culture with ongoing rewards and recognition.
Opportunities for personal and professional development as the company grows.
Access to free and confidential EAP services.
This is an incredible opportunity to be part of a company that values its people and sustainability. If this sounds like you, we’d love to hear from you! Email your CV to Bindy Williams-Lough at bindy@frameconsulting.co.nz.
Lead a team delivering exceptional customer experiences
Work with a fast-growing New Zealand-owned brand
Above-market salary and generous staff discounts
We are looking for an experienced and confident Customer Care Manager to join the talented Head Office team of a growing New Zealand brand.This is an exciting opportunity for a leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.
Based in Auckland, this full-time role is perfect for someone ready to drive innovation, inspire their team, and refine systems to ensure seamless service.
Key responsibilities:
Manage all customer inquiries across email, phone, and social media, resolving issues with empathy and efficiency.
Oversee online order fulfilment, ensuring timely and accurate processing.
Streamline and optimise integrations with platforms like Shopify, Gorgias, Lightspeed, and Starshipit.
Foster a positive, collaborative, and high-performing team culture.
Utilise data-driven insights to identify trends and elevate customer satisfaction.
Continuously improve systems and processes, with a focus on innovation and AI integration.
Support our retail stores and ensure alignment between online and in-store experiences.
What we’re looking for:
2+ years of experience in customer service management or a related field.
Proven ability to lead and motivate teams in a high-energy environment.
Strong analytical and problem-solving skills to improve systems and processes.
Expertise in e-commerce platforms and integrations, particularly Shopify and Lightspeed.
Excellent communication skills, both written and verbal.
A customer-first mindset with a track record of enhancing customer experiences.
What’s on offer:
Work with a New Zealand family-owned business known for its quality products and exceptional service.
Above-market salary and generous staff discounts.
A friendly, supportive, and fun team culture with ongoing rewards and recognition.
Opportunities for personal and professional development as the company grows.
Access to free and confidential EAP services.
This is an incredible opportunity to be part of a company that values its people and sustainability. If this sounds like you, we’d love to hear from you! Email your CV to Bindy Williams-Lough at bindy@frameconsulting.co.nz.
Lead a team delivering exceptional customer experiences
Work with a fast-growing New Zealand-owned brand
Above-market salary and generous staff discounts
We are looking for an experienced and confident Customer Care Manager to join the talented Head Office team of a growing New Zealand brand.This is an exciting opportunity for a leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.
Based in Auckland, this full-time role is perfect for someone ready to drive innovation, inspire their team, and refine systems to ensure seamless service.
Key responsibilities:
Manage all customer inquiries across email, phone, and social media, resolving issues with empathy and efficiency.
Oversee online order fulfilment, ensuring timely and accurate processing.
Streamline and optimise integrations with platforms like Shopify, Gorgias, Lightspeed, and Starshipit.
Foster a positive, collaborative, and high-performing team culture.
Utilise data-driven insights to identify trends and elevate customer satisfaction.
Continuously improve systems and processes, with a focus on innovation and AI integration.
Support our retail stores and ensure alignment between online and in-store experiences.
What we’re looking for:
2+ years of experience in customer service management or a related field.
Proven ability to lead and motivate teams in a high-energy environment.
Strong analytical and problem-solving skills to improve systems and processes.
Expertise in e-commerce platforms and integrations, particularly Shopify and Lightspeed.
Excellent communication skills, both written and verbal.
A customer-first mindset with a track record of enhancing customer experiences.
What’s on offer:
Work with a New Zealand family-owned business known for its quality products and exceptional service.
Above-market salary and generous staff discounts.
A friendly, supportive, and fun team culture with ongoing rewards and recognition.
Opportunities for personal and professional development as the company grows.
Access to free and confidential EAP services.
This is an incredible opportunity to be part of a company that values its people and sustainability. If this sounds like you, we’d love to hear from you! Email your CV to Bindy Williams-Lough at bindy@frameconsulting.co.nz.
